It's normal for you to place particular importance on how your data is obtained, used, and shared.

The present Personal Data Protection Policy (the "Policy") illustrates Big Panda's commitment - a private limited liability company registered with the Crossroads Bank for Enterprises under number 525 632 904 and whose registered office is located at 29 Rue des Rèlis Namurwès, 5000 Namur (Belgium) ("Big Panda") - as data controller regarding the respect of privacy and the protection of personal data of its users.

Furthermore, this Personal Data Protection Policy (the "Policy") has been drafted to enable you to become acquainted with the practices and conditions under which Big Panda collects, uses, and retains your personal data (the "Data")

You will find the various Data that we may collect and process, or that you may transmit to us when you access and/or use the website https://www.bigpandafactory.be (the "Website") where all products offered by Big Panda are sold.

Given the constant evolution of laws and regulations regarding technology and the protection of personal data, it is likely that this Policy will be updated.

If you are a user of the Website, you will be informed of any modifications by email.

If any clause of this Policy were to be declared void or contrary to regulations, it shall be deemed unwritten but shall not invalidate the other clauses of this Policy.

This Policy applies to the Data collected:

• Through the Website ;
• Through emails exchanged between Big Panda and you or any other electronic messaging tool;
• When you create a user account on the Website;
• When you subscribe to the Website Newsletter (the "Newsletter").

It does not apply to information collected by any third parties or through websites operated by them; including through applications or content (including advertisements) redirecting the user to the Website.

We thank you for reading the Policy carefully to clearly understand our practices regarding the processing of your Data and inform you that accessing and/or using our Website necessarily implies acceptance of this Policy.

If you do not agree with this Policy, we invite you not to use our Website.

It is your responsibility to ensure that the Data communicated to Big Panda is complete, accurate, and up-to-date.

1. WHAT DATA DOES BIG PANDA COLLECT?

Depending on the nature and purpose of your interaction with Big Panda (creating a user account, subscribing to the Newsletter, filling out contact forms, as well as during any telephone exchanges), we may collect the following Data :

• Your email address will necessarily be requested if you wish to create a user account, communicate with us via contact forms, and/or receive our Newsletter;
• Data relating to your identity such as your name, first name, user category, email address, may be requested;
• Browsing Data : This includes data about how you use the Websites, including: IP address, browser used, browsing duration, search history, operating system used, language, and viewed pages;
• Data concerning your visits to our Website, including traffic data, log files, and other communication data or resources that you use when accessing our Website;
• Order-related Data : Your postal address is necessary for invoicing. Similarly, your bank details or PayPal information will need to be provided to process payment for your order;
• Data relating to the use of social networks when you use their features.

2. HOW ARE YOUR DATA COLLECTED?

Data may be collected in various ways on our Website.

Data may be collected directly when you transfer it to us using the contact and user account creation forms, Newsletter registration available on the Website, and/or communicated when you contact us by phone.

When you contact us using these different methods, a copy of your exchanges with Big Panda, including email addresses, is made and archived.

Big Panda also collects your Data indirectly through cookies/trackers.

We invite you to read our Cookie Policy, designed to help you better understand these technologies and how we use them on our Website and in our services, applications, and tools.

3. WHY ARE YOUR DATA COLLECTED?

If you are a regular user, we collect your Data to :

• Send you our Newsletter and personalized commercial offers if you have consented to it;
• Allow you to use the interactive features of the Website and make purchases of products;
• Manage orders and execute the contract;
• Manage orders and execute the contract;
• Transmit information about your account (including purchase invoices, order history);
• Manage your requests addressed via the After-Sales Service (the "SAS");
• Allow you to leave a review on the Products;
• Notify you of changes to our Websites or in our product and service offerings;
• Comply with our rights and obligations stipulated in contracts concluded with users as well as for any other legal purpose.

We also use cookies or trackers:

♦ to enhance your user experience, including by :

• allowing our Website to recognize your device, so you won't have to provide the same information multiple times to perform the same task;
• recognizing the username and password you have already provided so you don't have to enter them on every web page that requests them.

♦ to analyze traffic and data on the Website to measure the number of users of the Website, make them easier to use, and ensure their ability to respond quickly to your requests.

Refusing to provide certain data may result in certain services being unavailable.

4. WHO PROCESSES YOUR DATA?

Your data is processed by Big Panda employees responsible for :

• Website management;
• Support management, to answer all your questions;
• Billing management.

Furthermore, as part of our activity, and for external processing needs, your Data may be communicated to subcontractors, service providers, or other third parties, in particular:

♦ For payment management

To facilitate the user experience, Big Panda offers the following payment methods for purchases on the Website :

• Online payment by Bank Card (Bancontact, Visa, Mastercard);
• Payment via PayPal on Big Panda;
• Payment by bank transfer on Big Panda.

Payments are processed by our partners (ING Belgium, Stripe, PayPal).

Big Panda does not have access to your bank card credentials or numbers.

All transactions are secured using SSL encryption, ensuring both the identity of the payment institution and the confidentiality of the data.

♦ For sending our Newsletters

Our email campaigns are managed through the services of Odoo SA - Chaussée de Namur, 40 - 1367 Ramillies, Belgium.

All of the aforementioned subcontractors, service providers, partners, or other third parties are bound by contractual obligations to respect the confidentiality and protection of Data and to process it only for the purposes for which we transmit it to them.

Your Data may be transferred to any buyer or other successor in the event of a merger, acquisition, restructuring, reorganization, dissolution, or other sale or transfer of all or part of Big Panda's assets due to uncertainties or bankruptcy, liquidation, or other processes in which the Data of users of the various Big Panda Websites are among the assets transferred.

Finally, we may also disclose your Data :

• to comply with any legal mandate, law, or legal process, including government and regulatory requests;
• if we believe that disclosure is necessary or appropriate in connection with the protection of the rights, property, or safety of Odoo, its customers, or other stakeholders.

Such disclosure includes exchanging information with other companies and organizations for the purposes of fraud and counterfeit protection.

Links to third-party websites

The Website may contain links to various other Websites and social media platforms operated on third-party servers by individuals or organizations over which Big Panda has no control.

Therefore, we cannot be held responsible for how your Data will be stored or used on the servers of these third parties.

We advise you to review the applicable personal data protection policy of each third-party website you access through our Websites to understand how your Data will be used.

5. HOW LONG ARE YOUR DATA RETAINED?

Big Panda only retains your Data for the duration necessary for the purposes outlined in Article 3.

This retention period varies depending on the Data involved, as the nature and purpose of the collection may affect this duration. Similarly, certain legal obligations impose specific retention periods.

When you are subscribed to the Newsletter, we retain your email address until you unsubscribe.

When you contact Big Panda using the various After-Sales Service (SAS) contact forms or communicate with us by phone, your data will be retained for up to five (5) years from the last contact.

Regarding your user account, your billing data is retained for ten (10) years from the date of purchase.

The rest of your data will be retained for five (5) years from your request to deactivate your user account.

Your bank card details, for any purchase, will be retained for thirteen (13) months from the debit date, in case of any transaction disputes.

Upon your request, your user account on the Website will be deactivated and then completely deleted after the aforementioned durations from the day you made the request.

Finally, regarding Data collected through cookies or trackers, they will be retained for up to six (6) months for cookies or trackers measuring audience and up to thirteen (13) months for others.

Beyond the aforementioned retention periods, your Data will be anonymized for exclusive statistical purposes.

6. HOW ARE YOUR DATA PROTECTED?

Your Data is stored on secure servers protected by firewalls and antivirus software.

We have implemented technical and organizational measures to ensure the security and confidentiality of your Data against accidental loss and unauthorized access, use, alteration, and disclosure.

Given the inherent characteristics of the Internet, however, we cannot guarantee the optimal security of information exchanges on this network.

We strive to protect your Data, but we cannot guarantee the absolute security of the information transmitted to the Website. You agree that you transmit your Data at your own risk.

We cannot be held responsible for any failure to comply with the privacy settings or security measures in place on our Website.

As such, you agree that the security of your information is also your responsibility. For example, it is your responsibility to keep confidential the password that allows you to access your user account.

Do not disclose it to third parties under any circumstances. Similarly, be vigilant when disclosing information in the public sections of the Website, as they can be viewed by any Website user.

7. WHAT ARE YOUR RIGHTS?

You can choose how the Data you provide to us is used :

• You can browse our Website without providing any Data. In this case, you will not be able to use certain features of the Website, including making purchases (if you are a regular user) and/or downloading Connectors from the Website.
• You can refuse to provide your banking or PayPal details and/or your postal address. In this case, you will not be able to make a purchase.
• You can decide to no longer receive the Newsletter and our personalized offers : you simply need to log into your user account on the Website or click on the link included in the email sent to you.
• You can decide to no longer receive personalized commercial offers from our Partners. You just need to opt out of this prospecting by any means provided by them.
• When you leave a review on the product page of the item you purchased, you have the option to use a pseudonym.
• You can choose not to provide your email address to Customer Service. However, please note that in this case, you will not be able to receive a response from Big Panda.

In any case, you have the ability to access your user account at any time to review or update your Data and unsubscribe from our Newsletter.

In accordance with the provisions of the applicable data protection regulations, particularly the European Regulation 2016/679 on Data Protection (the "GDPR"), you have the right to access and rectify your Data.

You also have the right to set guidelines regarding the fate of your Data in the event of your death.

In addition, subject to the conditions provided by the aforementioned regulations for the exercise of these rights, you benefit from :

• The right to erasure of your Data;
• The right to restrict the processing of your Data;
• The right to object to the processing of your Data for legitimate reasons, in accordance with Article 21 of the GDPR;
• The right to data portability for the Data you have provided (for automated processing based on consent or the execution of a contract);
• The right to withdraw consent.

When the processing of your Data is based on your consent, you may withdraw that consent at any time.

However, you acknowledge that the processing carried out before the withdrawal of your consent remains perfectly valid.

You also have the right to object, without any reason, to Big Panda using your Data for profiling purposes within the context of sending content or communications for commercial prospecting.

However, in accordance with Article 12.6 of the GDPR, for the exercise of these rights, Big Panda, as the data controller, reserves the right to request proof of your identity. We inform you that the data provided to justify your identity will be deleted once we have responded to your request.

You can exercise these rights by sending an email in French, Dutch, or English to : info@bigpandafactory.be

or to the following address :

Big Panda - Personal Data Complaints Service

Rue des Rèlis Namurwès, 29 - 5000 Namur, Belgium

We have a one-month period to respond to any request regarding the exercise of your rights. This period may be extended by two months due to the complexity or high number of requests.

8. DOES BIG PANDA TRANSFER MY DATA OUTSIDE THE EUROPEAN UNION?

The Data collected when using this Website is hosted by Odoo SA – Chaussée de Namur, 40 1367 Ramillies, Belgium. By using this Website, you agree that your Data will be transferred to these servers.